Frequently asked questions

What kind of system does Campton’s vacation rental houses work on?
We prepare two type of the kyo-machiya townhouses. A private kyo-machiya (traditional Kyoto townhouse) that has been renovated to provide a comfortable stay, and a newly built townhouses are mixture of a hotel and a kyo-machiya. Please spend a wondrous and pleasant time with your loved ones in a private house.
How do we check-in?
When checking-in, please follow the steps below.
  • 1. Check-in will be done at the townhouse where you are staying in.
  • 2. Please be sure to inform our staffs of your estimated arrival time at least 60 minutes prior to your arrival at the townhouse.
    [Our staffs will head to the townhouse for check-in process according to your arrival time after your advice. Therefore, we recommend you to notice us your arrival time at least 60 minutes before your arrival so that you would not have to wait.]

    Contact (CAMPTON Head Office): Phone: 075-533-7211 / E-mail: info@campton.jp

  • 3. After completing check-in procedures, the room keys will be handed.
    [When checking-in, we will ask you for your credit card information. This is for deposit purposes only, and we ask you for your understanding and cooperation.]

※If you are driving a car, please use a nearby paid parking lot.
※Please note that at the peak of the season/during the high season there is expected to be heavy traffic throughout Kyoto City. If you plan to come by a car or a taxi, please be careful when you make plans and reservations.

What time/When is the check-in and check-out time?
Check-in : 3 p.m. to 7 p.m.
Check-out: by 11 a.m.
[Our Head Office is opened from 10 a.m. to 7 p.m.
If you plan to arrive later than 7 p.m., please be sure to inform us of your estimated arrival time in advance. Please not that if you check-in past 7 p.m. without notifying us, we will not be able to check you in until the next day's business hours. Please be noted in advance.]
How do we check-out?
We have adopted the Express Check-out System, where if there is no payment. You can leave the IC card key on the table, and you can just leave the room. Please ask our staffs for details.
Is it possible for you to hold my luggage while I do some sightseeing before checking in?
Yes, We will take care of your luggage complementary except for valuables, anything that may easily break, and raw food and perishables. Please let us know in advance.
I'm thinking of staying for several nights, is there room-cleaning service?
Yes. If you are staying for several nights and if there is no special request from the guest, room cleaning and linen changing will be done between 11 a.m. and 4 p.m. The cleaning is complementary. If you do not need cleaning, please let us know when you check-in. please note that the room charge will remain the same even when there is no need of room cleaning.
When and how will the cancellation fee be charged?
Please read our "Terms and Conditions" and "Cancellation Policy" carefully before making a reservation.
If you have made a reservation via other reservation websites, the cancellation policy of those websites will be applied.
Please note that cancellation or change of reservation after the completion of credit card payment will be followed by a specified administrative fee.
Does the room charge change depending on the number of people staying?
Yes. We will confirm the number of guests at the time of reservation and prepare beddings and other items in proportion to the number of guests by the day of the reservation.
About making the beds
Beds will be made in the master bedroom when there are 2 guests staying.In case of 3 or more guests are staying, we will prepare additional “Futons” in the Japanese-style room.
What should I do with my meals?
We recommend to have your meal in restaurants. Kyoto has a wonderful catering culture and there are numerous outstanding restaurants in the city. If you need assistance with reservations, please feel free to ask.
Do you have a coffee machine?
Yes, we have a Nespresso coffee machine available at your convenience. This is complementary.
Do you have potable water?
Please feel free to use the mineral water in the refrigerator complementary.
Do you have pajamas?
Yes, Pajamas are provided according to the number of guests and are placed in the bedrooms.
Is there a parking lot at the townhouse we are staying?
We are terribly sorry, but we do not have a parking lot. We will be happy to introduce you to nearby paid parking lots.