FAQ

How system is accommodations of “CAMPTON”.
You could stay entire building of a Machiya, which is traditional town house in a style of Kyoto by only one group/party. It is renovated to be able to stay comfortably. Please spend wonderful time with precious one in the private space.
How to check in.
Use the following instructions to check in,.
Please

  1. Visit to our head office near Koudaiji temple, which is located in 512, Washio-cho, Higashiyama-ku, Kyoto city.
    (For only the Guest who has already paid accommodation charge on credit card, the Guest can choose the check-in place to be taken the procedure in the accommodation when you want, In this case, please inform it to us by call or e-mail in advance.)
    ※If you use some transportation,from Gion-Shijo sta., you can arrive to our head office in 11 minutes walk.
    from Kawara-machi sta., you can arrive to our head office in 14 minutes walk.
    ※If you take a taxi,
    Please Go up South gate of the Yasaka shrine to east,
    go “Nene-No-Michi” toward south,
    and finally you can see it in front of Rakusyou(洛匠), which is Japanese traditional sweets parlor.
    【when you can’t find out how to get here, please call us +81-75-533-7211. We will inform the route from Kyoto station to our head office to the taxi driver.】

    ※ We’re sorry that guest who come by car have to use nearby coin parking.
    Please be kindly asked to park the car in a nearby coin park, if you come by your owned car or rent-a car.

  2. Explain about details of each accommodation at our head office.
  3. And then, Move to your accommodation with us.
  4. Finally, you will check in at the accommodation and receive explanation about how to use the Facilities/Appliances after entering in the accommodation.
What time is the check-in and the check-out?
Check-in time is 3:00 p.m.〜7:00 p.m.
Check-out time is before 11:00 a.m.
If there is nothing liquidate no need any liquidation / nothing any outstanding, you can go out upon leaving the IC Card key on the room’s table. You will be subject to use the express check-out system.
I would like to go sightseeing around the Yasaka shrine, Kiyomizu-dera temple and Koudai-ji temple by the head office before Check in.
Could I upon leave my baggage in the office?
We will keep your baggage until your check in.
But please keep your valuables, fragile goods, foods creature in your hand. Please ask our staff separately.
We are going to stay continuously. Will you clean up the accommodation?
Yes, we will. If you stay continuously, we will clean up the room and exchange linens and so on from 11:00 a.m. to 15:00 p.m..
These works are complimentary. There is nothing extra cost for cleaning up.
If you don’t need to clean up, please order us when you check in.
Since when and how much will a cancellation fee arise?
If you cancel after your reservation has been confirmed, you need to pay by a case.
Cancellation Penalty under our policy. It changes depending on period.
Before making a reservation for a room at this hotel, please read “accommodation clause” on reservation page and “If you cancel the reservation or make no appearance” before finalizing reservation.
Additionally, we apologize that you must pay expense charge to cancel your reservation after completed credit card payment and change your reservation.
We have Cancellation Policy clause in our Accommodation Contract.
Please confirm at //kyoto-campton.com/reserve
Does the accommodation charge change depending on number of people?
Yes, it does. Please, inform us number of people to stay prior to your when you make a reservation.
In that case, we will prepare for round of futon (Japanese style bedding) and so on until the day you will prior to your check in.
Moreover, please note that you can’t stay beyond the scope of capacity.
If the number of guest increase or decline , please inform us in advance.
And then, we will prepare appropriate number of futon, linen and so on.
(We apologize but you can’t stay beyond the scope of capacity.)
Regarding to bedding
For 2 Guests, Only Master Bedroom bedding.
For 5 or 6 guests, Japanese Futon Bedding
When you use the Japanese Room on the first floor for your sleep, we ask you to make bedding by yourself.
Do you have a coffee machine?
We offer for Nespresso coffee machine. Also we prepare coffee capsules. Please put it on your own.
Do you have a bottle of water?
Yes, We offer some bottles of still water in the refrigerator.
Do I have to bring nightclothes?
We offer night clothes (pajama) for medium-sized and large-sized

(M size Body length:78cm≒30.7in Inside leg:74cm≒29.1in)
(L size Body length:82cm≒32.3in Inside leg:83cm≒32.7in)

Do you have a parking lot?
We apologize that Head Office don’t have a parking lot . Accommodation as well. We can offer nearby coin operated parking spaces, if you need.
Do you have TV?
No. Please enjoy the life sound in the city of Kyoto.

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