Reservation | ケンプトン 京都が息づく宿 -Campton Traditional Townhouse MACHIYA in Kyoto-

Reservation

 

※When registering, you agree to have read and acknowledged CAMPTON’s Hotel Rules and Regulations, as well as the Privacy Policy.

※For check-in, you may choose between the hotel that you are staying at or CAMPTON Head Office. Please refer to the hotel staff for further details.
Contact Information(CAMPTON Head Office):【℡: 075-533-7211】

Accommodation Rules and Regulations

Article 1 (Scope)

  1. These rules and regulations define the accommodation contract and related contracts between the hotel and the hotel guest. For all items not defined by these rules and regulations, the law and generally established norms will be referred to as applicable.
  2. Not withstanding the preceding paragraph, when the hotel complies with the special contract in such a manner that does not violate the law or generally established norms, the special contract will take priority.
  3. The hotel does not provide any non-accommodation services.

Article 2 (Accommodation Reservations)

  1. All persons making a reservation for the hotel must submit the following information to us.
    1. Guest name, profession, phone number, date of birth, sex, nationality, address.
    2. Length of stay and scheduled time of arrival
    3. Accommodation fees (as listed in Appended Table I)
    4. All other information required by the hotel.
  2. Should hotel guests apply to extend their stay for a period exceeding the amount of days listed as item 2 in the preceding paragraph, the facility will treat the application as a new accommodation contract from the time that it is made.

Article 3 (Accommodation Contract)

  1. The accommodation contract is considered concluded when the hotel accepts the application described in the preceding article.
  2. Once the accommodation contract is concluded as per the regulations described in the preceding article, the applicant must pay the basic accommodation fees applicable for the length of their stay (As a general principle, this payment will be made via credit card at the same time that the accommodation contract is concluded. As an exception, the payment may be made via bank deposit by the date specified by the hotel when the hotel consents to this method. In this case, the hotel guest is responsible for all deposit fees.) by the date specified by the establishment.
  3. The deposit is credited against the final accommodation fees to be paid by the customer, penalty fees or damages as defined in Articles 5 and 17, and the remaining amount will be returned when the fees defined by Article 11 are paid.
  4. If the deposit defined by paragraph 2 is not paid by the date specified by the hotel (As a general principle, this payment will be made via credit card at the same time that the accommodation contract is concluded. As an exception, the payment may be made via bank deposit by the date specified by the hotel when the hotel consents to this method. In this case, the hotel guest is responsible for all deposit fees.) the accommodation contract becomes null and void.

Article 4 (Refusing to Enter the Accommodation Contract)

  1. The hotel may choose to not enter the accommodation contract in the following situations.
    1. When the reservation does not adhere to these rules and regulations.
    2. When hotel is over-capacity and guest rooms cannot be provided.
    3. When we have determined that there is a risk for the hotel guest to commit an act that is either illegal or is contrary to public order and morals during their stay.
    4. When we have determined the hotel falls under one of the following categories:

      (1) Is a boryokudan as defined Article 2 Paragraph 2 of The law concerning prevention of unlawful activities by boryokudan (1991, number 77), or is a member of a boryokudan as defined by Article 2 Paragraph 6, or is an associate member of a boryokudan, related to a boryokudan, or any other antisocial forces.

      (2) Is a corporate body or other organization where boryokudan or boryokudan members conduct business

      (3) Is a corporate body containing members that are boryokudan members

    5. When the hotel guest has committed an act or made a statement that has caused considerable inconvenience to other hotel guests.
    6. When we have determined that the hotel guest has a contagious disease.
    7. When the hotel guest has made abusive demands regarding the accommodation or a demand exceeding rational limits.
    8. When weather, difficulties, or any reason beyond the hotel’s control makes accommodation impossible.
    9. When the hotel guest is inebriated and has or may cause inconvenience to other hotel guests and neighboring residents.
    10. When the hotel guest displays unusual conduct or speech.
    11. When the hotel guest displays a clear inability to pay the accommodation fees.
    12. When the hotel guest has violated Paragraph 1 of Article 2.
    13. When the hotel has due cause for denying accommodation to the hotel guest.

Article 5 (Hotel Guest’s Right of Termination)

  1. The hotel guest may apply to terminate the accommodation contract made with the hotel.
  2. When the hotel guest terminates a part of or the entirety of the accommodation contract due to reasons attributable to the hotel guest (Excluding when the hotel specifies the payment date as defined Paragraph 3 of Article 2, and the accommodation contract is terminated before payment), we will charge a penalty fee as defined in Appended Table 2. When the reservation is made using a reservation website, said website’s appropriate regulations regarding cancellation will take priority.
  3. When the hotel guest fails to contact the hotel and does not arrive before 7:00 PM (or if set in advance, 1 hour after the scheduled arrival time) on the day of their scheduled stay, we will consider the accommodation contract to be canceled by the hotel guest.

Article 6 (Hotel Right of Termination)

  1. The hotel may terminate the accommodation contract for the following reasons.
    1. When it has been determined that the hotel guest has committed or that there is a risk for them to commit an act that is illegal is contrary to public order and morals during their stay.
    2. When the hotel guest falls under the following categories.

      (1) Is a boryokudan as defined Article 2 Paragraph 2 of The law concerning prevention of unlawful activities by boryokudan (1991, number 77), or is a member of a boryokudan as defined by Article 2 Paragraph 6, or is an associate member of a boryokudan, related to a boryokudan, or any other antisocial forces.

      (2) Is a corporate body or other organization where boryokudan or boryokudan members conduct business

      (3) Is a corporate body containing members that are boryokudan members

    3. When an hotel guest has committed an act or made a statement that has caused considerable inconvenience to other hotel guests.
    4. When we have determined that an hotel guest has a contagious disease.
    5. When the hotel guest has made abusive demands regarding the accommodation or a demand exceeding rational limits.
    6. When the hotel guest is inebriated and has or may cause inconvenience to other hotel guests and neighboring residents.
    7. When the hotel guest has caused inconvenience to other hotel guests by loud singing, loud noises, singing and dancing, or playing music during their stay.
    8. When the hotel guest displays a clear inability to pay the accommodation fees.
    9. When we have determined that the hotel guest displays unusual or suspicious conduct.
    10. When the hotel guest has tampered with fire protection devices or other applicable devices.
    11. When Article 5 of the Kyoto Hotel Management Law is applicable.
    12. When the hotel guest has made abusive demands or a demand exceeding rational limits to the hotel or its employees.
    13. When the hotel guest fails to follow the rules and regulations set by the hotel.
  2. When the hotel terminates the contract due to a violation of paragraph 4 or paragraph 6, the hotel guest is not entitled to a refund for accommodation services not yet provided.

Article 7 (Accommodation Registration)

On the day of their stay, the hotel guest must provide the following information at the front desk of the hotel.

  1. Guest name, date of birth, sex, address, and profession
  2. If not a citizen of Japan, their nationality, passport number, city of entry, and date of entry
  3. Date of departure and scheduled time of departure
  4. Other information required by the hotel.

Article 8 (Length of Guest Room Usage)

  1. The hotel guest may use the hotel’s guest rooms between 3 PM in the afternoon to 11 AM of the next day. However, if the hotel guest has applied to stay for multiple continuous days, they may use their room for the entire day, excluding their date of arrival and date of departure.
  2. The hotel may allow use of the guest rooms outside of the times defined by the preceding paragraph. In this case, we will charge an additional fee as seen below. The hotel guest may use the hotel’s guest rooms between 3 PM in the afternoon to 10 AM of the next day. However, if the hotel guest has applied to stay for multiple continuous days, they may use their room for the entire day, excluding their date of arrival and date of departure.
    1. For stays exceeding 3 hours, 30% of the room fee
    2. For stays exceeding 6 hours, 50% of the room fee
    3. For stays over 6 hours, 100% of the room fee

Article 9 (Adhering to the Rules of Use)

  1. While within the hotel, the hotel guest must adhere to all rules and regulations set and displayed by the hotel.

Article 10 (Business Hours)

The hotel’s business hours are as follows. For further information, please refer to the pamphlet provided, notices at each location, or the directory service provided to the guest rooms.

  1. Front desk service time, etc

    (1) Closing time: the hotels have no closing time

    (2) Front desk service: 10 AM – 7 PM(Front:512 Washio-cho, Higashiyama-ku, Kyoto CAMPTON HeadOffice)

    (3) Check-in time: 3 PM – 7 PM

  2. (Front:512 Washio-cho, Higashiyama-ku, Kyoto CAMPTON HeadOffice)

Article 11 (Paying Fees)

  1. Detailed information regarding the accommodation fees to be paid by the hotel guest are listed in Appended Table 1.
  2. The accommodation fees referred to in the preceding paragraph must be paid in advance via a credit card accepted by the hotel (or if an exception has been made, via bank deposit).
  3. Once the hotel has provided a guest room to the hotel guest and it is available for usage, the hotel guest must pay the accommodation fees even if they choose to not stay.

Article 12 (The Hotel’s Liability)

  1. If the hotel causes damage to the hotel guest upon executing or failing to execute the accommodation contract or contracts relating to the accommodation contract, the hotel will compensate the hotel guest for the damages. This does not apply when the reasons for the damage are not attributable to the hotel.
  2. In the event of a fire, the hotel is covered by hotel liability insurance.

Article 13 (In Cases Where Guest Rooms Cannot Be Provided to Hotel Guests)

  1. If the hotel cannot provide the guest room indicated by the contract to the hotel guest, we will provide a substitute guest room matching as many conditions as possible of the hotel room indicated by the contract with the permission of the hotel guest.
  2. When the hotel cannot provide a substitute guest room as defined in the preceding paragraph, we will compensate the hotel guest with the applicable penalty fee (contract breach fee defined in Appended Table 2) as restitution. This does not apply when the reasons for being unable to provide the guest room are not attributable to the hotel.

Article 14 (Guests’ Belongings)

The hotel does not handle or manage guests’ belongings. The hotel is not responsible for the damage or loss of any items, cash, or valuables brought by the hotel guest to the hotel.

Article 15 (Safekeeping of Luggage or Personal Effects)

  1. When the hotel guest has sent their luggage to the hotel with prior notice and the consent of the hotel, we will assume responsibility for the storage of the luggage and provide it to the hotel guest upon check-in at the front desk. However, the hotel is not responsible for the damage or loss of items unless the damage or loss is considered major and/or attributable to the hotel.
  2. When the hotel guest has checked out and left their luggage or personal effects at the hotel (including within the safes), the hotel will store the items for a period of 7 days from the day that they are discovered, after which they will be delivered to the nearest police station or disposed of depending on the item in question. However, the hotel may determine to dispose of items on the same day of the discovery due to sanitary reasons upon cleaning the room.
  3. The hotel’s liability for the luggage and personal effects defined in the preceding two paragraphs is defined in the preceding article.

Article 16 (Parking)

The hotel does not provide parking to guests. Please use the nearby coin-operated parking spaces.

Article 17 (Hotel Guest Liability)

When damage has been caused to the hotel and it is attributable to the hotel guest, the hotel will request compensation for the damages from the hotel guest.

Article 18 (Hotel Disclaimers)

  1. The hotel is not responsible for any noise or oscillation coming from the neighborhood.
  2. Because the hotel building is old, it has a low ceiling and steep staircases. The hotel guest is fully responsible and must agree and acknowledge that the hotel is not liable for any injuries that occur within the hotel.
  3. The hotel does not offer any food services. However, upon reservation, if the hotel guest chooses the option regardless of this and requests for food to be served, the food service is offered via a contract between its provider and the hotel guest, and the hotel is not liable for it.
  4. All matters involving the accommodation contract will adhere to Japanese law.
  5. For all disputes regarding the accommodation contract or other matters listed within these rules and regulations, either the summary court or district court having jurisdiction over the location of the hotel, chosen in response to the amount of the case, will be the exclusive agreed jurisdictional court. CAMPTON’S Hotel Rules and Regulations is originally written in Japanese, and the English version is a translation of it. The English version exists only as a reference to the original Japanese version, which takes priority in all cases.
  6. The hotel may make revisions or modifications to these rules and regulations due to changes in the socioeconomic circumstances or other circumstances without notifying the hotel guest.

Appended Table 1 Calculating Fees for Accommodation and Other (For Article 2 Paragraph 2 and Article 11 Paragraph 1)

Itemization
Total Cost For Hotel Guest Accommodation fees Accommodation fee (room fee) ¥39,800 – ¥243,000 (price fluctuates due to room type, number of guests, and length of stay) *Refer to hotel staff for further details.
Additional fee When the hotel guest chooses the option regardless of our stance and requests for food to be served, the cost of the food service (deposit) and applicable fees.
Tax Consumption tax separate

Note: The basic accommodation fee is listed on the price list displayed at the front desk.

Penalty fees (Article 5 Paragraph 2 and Article 13 Paragraph 2)

No show Same day 1 day before, 2 days before 3 day before – 7 day before 8 day before – 14 day before 15 day before – 30 day before
Cancellation Fee 100% 100% 80% 70% 50% 30%

(Notice)

  1. The cancellation fee is a penalty fee calculated off of the basic accommodation fee.
  2. When the duration of stay has been shortened, a penalty fee applicable to the number of days the stay was shortened by will be charged.
  3. When the reservation is made using a reservation website, said website’s appropriate regulations regarding cancellation will take priority.

※Rules of Usage

To ensure the public nature and safety of the hotel, we ask that all hotel guests follow the rules listed below. Hotel guests that fail to follow these rules will have their stay terminated as indicated in Article 9.

  1. Do not use items that pose a fire hazard such as gas stoves inside of the building.
  2. Smoking is forbidden in all areas in order to preserve the building.
  3. The buildings surrounding the hotel are inhabited by people. Please do not make loud noises or commit any acts that would cause inconvenience to them.
  4. Do not bring any of the following items into the hotel:
    • All pets, animals, birds, and insects
    • All items emitting foul odors
    • Considerably large quantities of items
    • Fire hazards such as gun powder or gasoline
    • Guns or swords without their applicable permits
    • Drugs and stimulants, such as cannabis
  5. Do not gamble or commit any acts detrimental to public morals inside the building
  6. Do not indiscriminately invite visitors into the building
  7. Do not use the building for any non-accommodation purposes, such as for parties, banquets, or business purposes.
  8. Do not attach foreign objects to the building or its equipment, or relocate anything.
  9. Do not use any pictures taken within the building for business purposes without acquiring permission from the hotel.
  10. It is strictly forbidden to use the bath while inebriated.
  11. Do not relocate, modify, remove, or use the hotel’s equipment or items in any unintended manner.
  12. Do not use any bath additives in the bathtub, because it is made of high quality Japanese pine.
  13. Do not use any hair dye or bleaching agents inside of the bathroom.
  14. Do not perform any act that the hotel determines to be inappropriate.
  15. If the hanging scrolls, pictures, or containers become damaged, the hotel guest will be responsible for all applicable repair costs.
  16. If the IC keycard for the hotel is lost, all applicable key change costs may be charged to the customer.